Mobile Banking enables you to connect to your eligible U.S. Bank accounts via the Internet from your mobile device. You can check account balances, review your recent account activity, transfer funds and more.
 

With Mobile Banking, you can access most of the accounts that you can access in U.S. Bank Internet Banking, including checking accounts, savings, credit cards, and other loans and lines of credit.
 

You can start using Mobile Banking if you have: enrolled in and have access to U.S. Bank Internet Banking; one or more eligible active accounts and a Web-enabled mobile device.
 

Yes. U.S. Bank Account and Security Alerts can be delivered by text message to any mobile device or via email to a mobile device associated with an email address.
 

At U.S. Bank, we want to provide you with more convenient banking, so we offer a variety of ways for you to do this. With both the Mobile Web at m.usbank.com and the Mobile Wallet (a downloadable application), we let you to choose the type of mobile access that works best for your needs.
 

U.S. Bank does not charge a fee to access m.usbank.com or to download and use the Mobile Wallet. If fees for service features are added in the future, we'll notify you prior to completing the transaction, and you'll have the option to cancel the transaction to avoid the fee.
Use of mobile banking services requires Internet access, so you'll be responsible for any data fees charged by your mobile service provider based on the specifics of your mobile service contract.
 

No. Mobile Banking services are currently only available in English.
 

Type "m.usbank.com" into the browser of your Web-enabled mobile device, and enter your U.S. Bank Internet Banking Personal ID and Password.
 

m.usbank.com is specially designed to be compatible with Web-enabled mobile phones, and should work with most Web-enabled mobile devices. However, accessing m.usbank.com may be challenging on less advanced phones.
 

The Mobile Wallet is available to anyone who's registered for Internet Banking and has at least one eligible account (any U.S. Bank Checking, Savings or Credit account) and a compatible mobile device.
 

As of September 14, 2009, the Mobile Wallet is available on Verizon (Alltel), AT&T, Sprint, T-Mobile, U.S. Cellular, Metro PCS and Cellular South.
 

View the list of supported mobile devices to check if your phone is supported prior to registering. You'll be asked what mobile service provider you use and to identify your specific phone model at the beginning of the registration process. If the Mobile Wallet is not available for your mobile service provider or your particular device, you can access Mobile Banking at m.usbank.com.
New devices and mobile service providers will be added periodically. Currently, about 100 devices are supported, including most smart phones.
 

Download the Mobile Wallet via the registration process through U.S. Bank Internet Banking. It provides detailed instructions on how to download the application based on your specific Web-enabled mobile device and mobile service provider. In some cases, the Mobile Wallet banking software may be pre-loaded on your phone (depending upon the model you have); in this case, you won't need to re-install the software. Simply enter the activation code provided during the registration process.
You may also download the mobile banking software directly from your cell phone company. If this is the case, you'll need to complete the registration process in Internet Banking to add your U.S. Bank accounts to the application. If you're already using the application to view accounts from another bank, you can add your U.S. Bank accounts through the same process.
 

Yes. You can use either or both mobile services, as long as they are a registered U.S. Bank Internet Banking user. The choice is yours!
 

The correct program was installed on your phone, and you've successfully signed up for the U.S. Bank Mobile Wallet. The software that powers the Mobile Wallet is used by many financial institutions to provide mobile banking to their customers. We call the Mobile Banking application 'The Mobile Wallet' to distinguish it from our other mobile banking services like our Mobile Web site, m.usbank.com, or our text message alerts.
 

Yes. All communication is secured using SSL technology, and the Mobile Wallet does not store account numbers or other personal information on your mobile device. The only data stored on the mobile device is the account nicknames defined during registration and the most recently retrieved account balances which can't be used to compromise your identity.
U.S. Bank is committed to protecting the confidentiality of customer information and online transactions when they use the U.S. Bank Mobile Wallet. Learn more about online security and view our Privacy Pledge from any page on usbank.com.
In addition, both of our Mobile Banking options are covered by the same Risk Free Guarantee as U.S. Bank Internet Banking and will cover any losses if there's ever unauthorized use of the account.
 

First, you should follow the recommended steps of your mobile service provider to report a lost or stolen phone. Second, please contact U.S. Bank 24-Hour Banking and Financial Sales at 800-US BANKS (872-2657) so we can un-enroll the lost phone from the Mobile Wallet service. You can also un-enroll your phone from the Mobile Wallet by accessing the Mobile Banking pages within U.S. Bank Internet Banking and selecting 'Manage Your Account.
You'll want to monitor your accounts via Internet Banking if you think fraud may occur. If fraud does occur, you should contact U.S. Bank 24-Hour Banking and Financial Sales immediately.
 

The U.S. Bank Mobile PIN is the mobile version of the security questions and answers that you established to identify yourself in U.S. Bank Internet Banking. Your U.S. Bank Mobile PIN is a four-digit number that's separate from the Mobile Banking PIN (6-digit) you establish to access the Mobile Wallet. You'll be asked to enter your U.S. Bank Mobile PIN when you transfer funds in the Mobile Wallet.
 

Yes. Your Mobile Banking PIN (6-digit) is a six-digit number you establish the first time you access the mobile wallet. You'll use the Mobile Banking PIN to login to the Mobile Wallet. It's separate from other PINs that you've established.
 

For problems, please call U.S. Bank 24-Hour Banking and Financial Sales at 800-US BANKS. We're equipped to help you and have access to special support from the Mobile Banking software provider.
If you're having technical issues with your phone or have questions about mobile data access or data charges on your phone bill, contact the customer service department of your mobile service provider.
 

Yes. You can unlock the application by contacting U.S. Bank 24-Hour Banking and Financial Sales at 800-US BANKS or by logging in to U.S. Bank Internet Banking, navigating to the Mobile Banking pages and selecting 'Manage Your Account.'
 

You can set a new PIN by contacting U.S. Bank 24-Hour Banking and Financial Sales at 800-US BANKS or by logging in to U.S. Bank Internet Banking, navigating to the Mobile Banking pages and selecting 'Manage Your Account.'
 

Yes. Your Personal ID will be locked, and you'll be unable to access U.S. Bank Internet Banking, m.usbank.com, refresh information or perform transactions in the Mobile Wallet. You can unlock your Personal ID by calling U.S. Bank 24-Hour Banking and Financial Sales at 800-US BANKS.
 

You can set a new PIN by contacting U.S. Bank 24-Hour Banking and Financial Sales at 800-US BANKS or by logging in to U.S. Bank Internet Banking and selecting the 'Mobile Banking' link, then 'Security Center,' 'Manage Options,' and then 'Mobile PIN.'